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Passionate about complex problem-solving, John-Mark Dawson鈥檚 skills are highly utilized in the Registrar鈥檚 Office Processing Unit. Currently covering a secondment as Assistant Manager of the Processing Unit, John-Mark's journey at Dal first started as a Political Science聽student with a job in the athletics department. He later took a full-time position as the Varsity Event Supervisor and then moved to the Registrar鈥檚 Office in 2012 as a Mail/Inventory Coordinator. It is in this role where he finds satisfaction in tackling complex problems; simplifying processes and streamlining workflow with an understanding of the big picture.

His other passions in life are his family, and his love of music. Especially singing! He grew up singing but after moving from Ontario in 2005, he gave his vocal cords a few years rest. Then in 2009, he was lucky to find his voice again鈥攕inging as the Bass section lead in St. George鈥檚 Round Church. The group has since formed a 5-part ensemble (Helios Vocal Ensemble) and they released a Christmas CD in 2016 entitled 鈥楢n Illuminated Christmas鈥�.聽

When he isn鈥檛 road tripping and exploring the beautiful back roads of Nova Scotia, you鈥檒l often find him up a ladder or in front of a workbench or saw. He admits he is easily excited about renovations and always has a project on the go鈥� whether it's fixing up a rental property, building a barn in his backyard, helping a friend with a roof/deck (sounds like a good friend to have鈥�) or knocking down walls in his own home鈥攖here is always work to be done.

And there is always work to be done in the Processing Unit. They constantly process thousands of documents and emails鈥攁pplications, transcripts, acceptance letters鈥� and the volume can be challenging. John-Mark likes to remember that each request is very important to that one person. It may be one of 10,000 transcripts for the upcoming term but for that one applicant, it is their only transcript. He likes to remind himself that he too was once in that position and that one day, his daughters may go through the same experience鈥� which helps to keep perspective on what he does and why he comes to work every day.

Keep up the great work!